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Mitsubishi Motors' Future Head of Quality Speaks about the

 

 Extended, In-Depth Investigation into Past Repair Directives 

 

 

Mitsuo Hashimoto, head of quality assurance from June 29, speaks at Ministry of Land, Infrastructure & Transport 

 

 

June 18, 2004

 

 

 

Tokyo, June 18, 2004  — I would like to take a few moments of your time to outline the progress of our investigation into past repair directives for passenger cars announced on June 2 and explain why we have decided to extend the investigation even further.

Mitsubishi Motors started submitting regular reports to the Ministry of Land, Infrastructure and Transport from June 16 on recalls stemming from past repair directives. We have once again revised the details of the recalls outlined on June 2 and I would like to inform you of how we are currently dealing with this matter. I will also give you a brief overview of additional steps we are taking in our organization to keep a check on quality issues and detail our action plan.

Our announcement on June 2 can be divided into two main points:

  1. In July 2000, we investigated repair directives back to April 1998, but this time we extended our investigation back to December 1993. Our investigation found 92 cases of repair directives, 26 of which should have been submitted as recalls.
  2. We said we would reinvestigate some 55,000 product information reports issued over the past three years to make sure there is no information on serious product defects.

On June 2, I also explained how the new chairman and president of Mitsubishi Motors, Yoichiro Okazaki, ordered me to recheck the product information reports from our customers’ point of view to see if there was any information other than that relating to repair directives that may point to defects. To make this investigation as thorough as possible, we brought forward our plans to set up a system within the Corporate Social Responsibility (CSR) Promotion Office to audit quality issues within the company. On June 6, we started preparations to get the CSR Promotion Office up and running by the end of June.

The CSR Promotion Office has already started looking into whether there is any information on our products that may exist inside or outside the company. The Office is checking to see if any related information is stored at dealers, going through the minutes of internal meetings on quality and recall related meetings, and examining customer complaints received by the Customer Relations Department. The Office is using all the people and resources it can from not only the Quality Management Office but also the whole company to ensure that nothing slips through. Further, clear targets have been set out along with a detailed timeline. Progress of the investigations will be watched both internally and externally.
In addition, under the directions of our president, I checked with dealers to see of there any information on accidents related to the 11 recalls reported on June 16. I am still checking with our dealers. However, last night I received word that a fire occurred in of the vehicles subject to recall. Thankfully, no one was injured in the fire. We are now looking to see if there is a link between the fire and the part subject to recall.

Today, we submitted recalls following the relevant procedures to the Ministry of Land, Infrastructure and Transport for these 11 cases, including the one in which a fire has been confirmed.

 

Source: Mitsubishi Motors