I would like to take a few moments of your time to outline the
progress of our investigation into past repair directives for
passenger cars announced on June 2 and explain why we have decided
to extend the investigation even further.
Mitsubishi Motors started
submitting regular reports to the Ministry of Land, Infrastructure
and Transport from June 16 on recalls stemming from past repair
directives. We have once again revised the details of the recalls
outlined on June 2 and I would like to inform you of how we are
currently dealing with this matter. I will also give you a brief
overview of additional steps we are taking in our organization to
keep a check on quality issues and detail our action plan.
Our announcement on June 2 can be
divided into two main points:
- In July 2000, we investigated
repair directives back to April 1998, but this time we
extended our investigation back to December 1993. Our
investigation found 92 cases of repair directives, 26 of which
should have been submitted as recalls.
- We said we would reinvestigate
some 55,000 product information reports issued over the past
three years to make sure there is no information on serious
On June 2, I also explained how the
new chairman and president of Mitsubishi Motors, Yoichiro Okazaki,
ordered me to recheck the product information reports from our
customers’ point of view to see if there was any information
other than that relating to repair directives that may point to
defects. To make this investigation as thorough as possible, we
brought forward our plans to set up a system within the Corporate
Social Responsibility (CSR) Promotion Office to audit quality
issues within the company. On June 6, we started preparations to
get the CSR Promotion Office up and running by the end of June.
The CSR Promotion Office has
already started looking into whether there is any information on
our products that may exist inside or outside the company. The
Office is checking to see if any related information is stored at
dealers, going through the minutes of internal meetings on quality
and recall related meetings, and examining customer complaints
received by the Customer Relations Department. The Office is using
all the people and resources it can from not only the Quality
Management Office but also the whole company to ensure that
nothing slips through. Further, clear targets have been set out
along with a detailed timeline. Progress of the investigations
will be watched both internally and externally.
In addition, under the directions of our president, I checked with
dealers to see of there any information on accidents related to
the 11 recalls reported on June 16. I am still checking with our
dealers. However, last night I received word that a fire occurred
in of the vehicles subject to recall. Thankfully, no one was
injured in the fire. We are now looking to see if there is a link
between the fire and the part subject to recall.
Today, we submitted recalls
following the relevant procedures to the Ministry of Land,
Infrastructure and Transport for these 11 cases, including the one
in which a fire has been confirmed.